Some days it's
a quiet coffee.
Some days it's
a 6am surf.
We're a Sydney support work team who plan around the person, not the timetable. Wellness, Opportunity and Ability are our core values.
we'd love to help you!
We reach the 10k step goal. We go on that scary ride. We swim even when it’s a bit cold.
Something different every day
Our day program runs all seven days, each with its own thing going on. Book a full day, 9:00am–3:00pm, or an afternoon, 4:00pm–7:00pm.
Choice Day!
TuesdayGet Fit!
WednesdayGet Cooking!
ThursdayGet Transporting!
FridayFun Day!
SaturdaySwimmers!
SundaySocials!
The Water Skill Program
Learn to swim, surf, boating and water-based skill programs. Built around water safety, physical wellness and the kind of confidence you can't teach in a room. Most providers won't take someone into the surf. We will, and we're set up for it.
Read about the program
And the rest of what we do
all of it person-firstThis is an actual month with us
Every picture on this site is someone we support or someone who works here. That’s the whole point.
Three steps, and a real person at every one
The hardest part of finding a provider is not knowing what happens next. So here it is, honestly.
You tell us about your person
One short form — who needs support, what you’re after, how the plan is managed. Two minutes, and it comes straight to us, not a call centre.
We come back within one business day.We come to you for a meet and greet
Your place, the park, wherever's comfortable. We talk through goals, what a good day looks like, what sets a bad one off, and who on our team would actually suit.
No pressure, and no charge.Onboarding forms, then a first shift
Our onboarding forms document any known risks, behaviours and support needs so every worker is aware of them. We then complete risk assessments for the activities and environments involved, match a worker, and book the first shift.
If the match isn't right, we change it. No awkward conversation needed.You’ll know who you’re dealing with
We’re small enough that you’ll speak to the same handful of people every time.
Chloe Blacklaws
DirectorChloe has worked across school, community access and respite settings throughout NSW and QLD. She developed a strong passion for helping participants achieve things once thought inaccessible, and created Waves as a place to make that possible.
Divya Lal
DirectorDivya has worked across the NDIS for the past six years and comes from a medical background. She is passionate about empowering individuals with disabilities and being part of positive change in the sector.
Our team
Support workersA diverse team of passionate individuals, full of energy and creativity. Our support workers are carefully selected and matched to suit individual needs, ranging from newly hired staff to experienced professionals.
The questions people are too polite to ask
just ask us, honestlyEvery provider site says “person centred”. Almost none of them answer the things you’re actually wondering at 11pm.
Are you taking new participants right now?
Yes. We have capacity across Sydney at the moment ! Send an enquiry below and we’ll be back to you within one business day.
How are support workers matched with participants?
We carefully match support workers with participants based on personality, skills, interests and individual goals. We take the time to understand each person's needs to ensure a strong connection, consistency, and a positive, meaningful support experience.
What if the worker isn't the right fit?
Tell us and we'll change it. You won't need to justify it, and it won't be awkward. Getting the match right sometimes takes a couple of goes.
How does Waves keep participants safe?
We start with onboarding forms, where any known risks, behaviours and support needs are documented for staff awareness. From there we complete detailed risk assessments for all activities and environments ; considering parking, venue safety, and any additional support needs or medical conditions, including epilepsy and genetic disorders. That lets us make informed, safe decisions and provide support that is responsive, prepared and individualised.
Who pays for activity costs?
Activity costs are covered by the participant. Where possible we recommend holding a valid NSW Companion Card, which lets a support person enter participating venues at no cost when attending with the cardholder; it meaningfully reduces the cost of getting out into the community.
We're NDIA-managed. Can we still use you?
Yes. We’re a registered NDIS provider, so we can support NDIA-managed participants as well as plan-managed and self-managed ones. All three are welcome.
How fast can support actually start?
Usually two to three weeks from the meet and greet ... enough time to get the paperwork done and match the right worker, without dragging it out.
My child has behaviours of concern. Will you say no?
No. Our workers are trained for it, risks and behaviours are documented at onboarding so every worker knows them, and we work alongside your therapists. It's the reason a lot of families come to us.
'Waves of Ability is one of the best support services we have used to date.'
"The genuine love and care my son receives from staff is so special. Waves of Ability ensure they give their clients meaningful experiences and the highest standard of care. Staff are truly passionate about supporting people with a disability, always being mindful of client’s dignity and individual needs. We absolutely LOVE being part of the Waves family."
Cheralee Kemp — Will’s mumHelp us catch some waves
If you see support work as more than a job... as the thing that gets you out of bed and excited to turn up to work, Waves is the place. We look for people who are passionate, reliable and committed to person centred support. Experience in disability support is highly regarded, but a positive attitude and willingness to learn is just as important.
Send us an application!See open roles and apply
Tell us about your person.
Not your plan number, not your budget — your person. What they love, what they’re working towards, what a good day looks like. We’ll take it from there.
a real person reads every one of these